IT Technician

We're fast learners,hard workers, natural collaborators... and we Make Modern Happen!Our ambition is tounlock the potential of our digital world so that organisations everywhere caninnovate and thrive securely.We aim to achievethis goal by bringing together the world’s most talented people and the mostpowerful technologies, combining them to address our customers' challenges and tobuild something stronger together.If you share ourvision, join us!Right now, we arelooking for a IT Technician to integrate our internal team, basedin Porto. Your responsibilitiesinclude:Provide on -site and remote technical support for desktops, laptops,printers, mobile devices, and peripherals;Install, configure, and maintain hardware, software, and operatingsystems (Windows and/or macOS);Troubleshoot and resolve issues related to networks, connectivity,and user access;Support Microsoft 365 applications (Outlook, Teams, OneDrive,SharePoint);Perform hardware replacements, upgrades, and basic repairs;Manage user accounts, permissions, and passwords (Active Directory/ Azure AD);Document incidents, service requests, and solutions in theticketing system;Escalate complex issues to higher -level support teams whennecessary;Ensure compliance with IT policies, security standards, and bestpractices;Provide user training and guidance on IT tools and procedures.You must have: Minimum 12th grade level (mandatory);Fluency in portuguese (mandatory);Fluency in English (written and spoken) is mandatory;1–3 years of experience in IT support, onsite support, or helpdeskroles;Strong knowledge of Windows operating systems and basic networking(LAN/WAN, Wi -Fi, TCP/IP);Experience with hardware troubleshooting and peripheral devices;Familiarity with ticketing systems and ITIL -based processes;Strong problem -solving and analytical skills;Excellent communication and customer service skills;Ability to work independently and manage multiple tasks. We value:Dynamism and initiative;High sense of responsibility;Ability to analyse and solve problems;Ability to prioritise tasks based on importance and urgency;Easy interpersonal relationship and team spirit. We offer:Regular professional development;Certification paths resources;Regular teambuilding programs;Friendly workplace. Workplace: Porto (On -Site)Claranet: Make ModernHappen!