Customer Experience Agent

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?If yes, we are looking for a Customer Experience Agent to join our Team in Greece!What you get to do in this role:Handle incoming customer interactions across phone calls, chat, and email, ensuring an excellent customer experience in every contact.Provide accurate and timely responses, meeting the internal KPIs for each channel.Process loan applications that require live agent evaluation and decision-making (KYC process).Work within a rotating shift schedule (40 hours per week)Collaborate effectively with colleagues and contribute to a positive team spirit.What we are looking for:1 or more years of experience in a contact center environment (handling calls, chat, and emails).Fluent level of English, both written and verbal.Experience using customer service tools such as CRM systems, call handling platforms, live chat applications, and related support software.Adaptable and open-minded individual with a customer-first mindset.Superior listening, verbal, and written communication skills. Friendly and open-minded individualIn Return, We Will Give YouOpportunity to be a part of a growing organization where you can see the difference you made!Competitive SalaryMonthly bonus schemeA friendly environment & team of passionate multinational professionals. Don’t be surprised if you talk to 16+ nationalities @ tbi bank!If this sounds like something you’d be interested in, we'd love to hear from you!To apply for this position, please send us your CV in English.Your candidacy shall be treated confidentially in accordance with the GDPR. Only shortlisted candidates will be contacted for interview.