Project Manager

About the jobWe're looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team. Project Manager Salary: £50-55k Contract type: Permanent Hours: 40 hours per week Location: Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels What you will be doingThis role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.Duties: Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties. Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded). Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client. Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved. Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability. Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover. Manage CBN email inbox and be responsible for communication with assigned vessels. Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution. Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment. Provide weekly progress updates internally and externally, flagging risks and proposing solutions. Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns. Update and maintain the budget tracker following each service visit. Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.) What's in it for you Modern open plan office Monthly profit share bonus scheme Company sick pay Free onsite parking Perks at Work scheme Tuck shop snacks Free lunch every Friday Charity dress down day every Friday Cycle to Work scheme Complementary Birthday vouchers Subsidised workplace massage Eye care reimbursement Employee assistance programme (EAP) Company social and corporate eventsWho we areWe are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.Where you workOur open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.Who you areYou will have strong project planning and reporting skills (ideally PRINCE2, Agile or similar). With excellent verbal and written communication, you will be an analytical thinker and problem-solver able to adapt and flex according to priorities and commercial needs.With your 'can do' attitude you will live Tower's values and welcome operating within a diverse workforce.