Role:
Willing to develop your career in IT support?
Interested in a truly international environment?
Happy to join a friendly and smart working environment?
Ready to attend trainings and to get certifications?
Join Hemmersbach as a Field IT Technician to provide onsite enduser support to multiple customers in the area of Rome.
You will:
- Device installations: assist the clients in installation of the software and initial setting up of the systems
- Troubleshooting: identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
- User support: provide support on applications and systems
- Account Management: management of user accounts/permissions
- Connectivity issues: basic network support.
Location: Rome area (availability to travel in the area is required - driving license needed)
Employment contract: 1-year fixed-term (with possibility of switch into a permanent)
Requirements:
- Minimum 2 years previous experience in the delivery of IT support services, ideally within the field
- Confidence in addressing break/fix issues – Typically supporting PCs / Laptop
- Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Familiarity with ticketing system
- Good English and fluent Italian
- Availability to travel in the area of Rome
- Driving licence
Benefits:
- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
- Staff discounts
- Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Vouch
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.