CRM Data Analyst

Company DescriptionMETRO is a global leader in wholesale food and non-food distribution, serving the needs of hotels, restaurants, catering businesses (HoReCa), and independent traders.In 2025, we were awarded the Top Employer Romania and Europe certification for the fifth consecutive year. This certification places us among the top employers locally and in Europe. Globally, we are present in 35 countries, with 150,000 employees. We are passionate about supporting the growth of over 24 million customers, which means 24 million different challenges, ambitions and dreams.METRO Romania was the pioneer in introducing the cash & carry sales system in Romania, in October 1996. Today, METRO Romania means:More than 4,000 employees30 distribution centers across the countryAn annual turnover of 10.5 billion lei, marking a 9% growth from the previous year.A total sales area of 190,000 square metersGASTRONOMETRO – Our Culinary Training Center at METRO Militari, a symbol of culinary excellence, where our specialists provide cooking courses and gastronomic consulting services to over 7,500 clients.LaDoiPași – The franchise network developed by METRO, now the largest network of independent stores in Romania, with over 2,400 locations.The global employer branding campaign "Shape the M" in Romania - a recognition of the contribution each METRO employee makes to the success of the company.We are professionals working for professionals. We do business with passion. It's about speed, results, courage and team spirit. If you think alike, or if you are just curious to learn, apply on this website or log on to https://cariere.metro.ro/Diversity and inclusion are at the heart of METRO's culture, philosophy and recruitment practices. We are committed to fostering an environment that respects the diverse perspectives, experiences and backgrounds of our employees and to promoting an inclusive, fair and accessible workplace. This includes employees of all races and ethnicities, genders, ages, abilities and sexual orientations, religious and political beliefs, military background and socio-economic status or any other legally protected factor. We ensure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process. At METRO, recruitment and hiring processes have been designed to ensure diversity by giving equal opportunities to all individuals, regardless of their diverse perspectives and backgrounds.Job DescriptionAre you passionate about turning customer data into actionable insights? We're looking for a CRM Data Analyst to help us better understand and engage our customer base through smart reporting, campaign analysis, and data-driven support for key business initiatives.What you’ll do:Analyze and report on customer base evolution, helping the business make informed decisions;Deliver performance reports for Call Center and Net Promoter Score (NPS) trends;Run and evaluate SMS campaigns targeting specific customer groups;Provide support for the GDPR permissions collection initiative in stores;Contribute to the ARES Program by updating data (closed companies, former employees, key accounts), sending SMS notifications, and preparing related reports and evaluations.QualificationsWhat we’re looking for:Knowledge of Retail / Wholesale business operations (METRO experience is a big plus);Experience or strong interest in SQL, Python, Google Cloud Platform / BigQuery and Looker;Strong communication and collaboration skills – you enjoy working with others across functions;Curiosity and willingness to learn new tools and business processes;Interest in both data analysis and understanding the business logic behind CRM activities.Additional InformationWe're ready to train and reward you as a #METROCHAMPION:Lunch and holiday are provided by us through meal vouchers and holiday bonus;Your health is a priority for us, that's why you benefit from private medical insurance;Your performance is rewarded with team or individual bonuses;You get extra days off for various occasions;You have access to psychological, financial and legal counselling for you and your family;You get holiday and special occasion bonuses (Christmas, Easter, 1st of June);You get a referral bonus for new #METROCHAMPIONS for our team;You get discounts on medical and sports subscriptions;We value stability and reward it with extra vacation days and loyalty bonuses.