Technical Account Manager

DescriptionJob Title: Technical Account Manager Summary Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. Responsibilities Ensure data is protected from insider threats, cyber-attacks, and policy violationsOnboard Customers to Varonis platforms and deliver on-going value and supportEnsure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices. Prepare and deliver quarterly business and blast radius reviewsAlongside Sales, identify and champion upsell opportunities Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals Serve as primary technical contact and augment our support and engineering teamsAdvocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite. Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required. Escalate customer issues to management when appropriate Create knowledge base content to capture new learning for customer and internal reuse. Requirements Bachelor’s Degree or equivalent experienceFluent in Portuguese and Spanish required4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy CompanyExperience working with Windows OSKnowledge of enterprise IT, cloud, and security technologiesOutstanding customer service skills and ability to quickly establish technical credibility and relationships with customersExcellent in communication, written and verbalProven problem-solving abilitiesCommitment to customer successProven success in contributing to a team-oriented environment.Sales oriented.Proven ability to work creatively and analytically in a problem-solving environment.Excellent communication (written and oral) and interpersonal skills.Up to 25 % travel We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLifeVaronis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.