Account Manager

Salary: £30,000-£35,000 DOE + Commission Hours: 37hrs, Mon-Friday Location: Hybrid working with 3 days a week in our Northampton Office Contract: PermanentIf you have experience in sales or account management, a passion for delivering outstanding customer service, and a drive to maximise portfolio performance, this is your opportunity to join the UK's leading energy sales solution provider. We're looking for a proactive, customer-focused Account Manager to develop and manage a portfolio of brokers, with a strong focus on driving sales performance and maintaining exceptional quality service standards. At Online Direct, we provide intermediary business and technology services for B2B brokers to access the energy market. Over the past 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry. We pride ourselves on our inclusive culture, shared values, team spirit and commitment to excellence, which is a cornerstone of our success and reputation.PositionManaging a portfolio of brokers, you will be responsible for achieving targets, seeking new sales opportunities, relationship management and other set KPI'sOversee agent renewal performance, ensuring alignment with retention targetsMonitor agent contract quality and training needs ensuring quote/query to sales ratio are in line with business standards Conduct virtual/face-to-face meetings with brokers to enhance sales performance and promote Online Direct.Handle bespoke energy tenders, supporting brokers with the sales process, contract negotiations and closeIdentify sales trends, competitive intelligence and broker product/service requirementsEnsure brokers have the appropriate knowledge and understanding of all available products, suppliers and promotions.Assess brokers bespoke business needs and recommended specific supply contracts, including pass-through, flexible purchasing, and fully fixed optionsUnderstand how to analyse wholesale energy market reports and clearly communicate insights to brokers, demonstrating your knowledge of the I&C market and building trustUse energy performance data to initiate discussions with brokers, highlighting the benefits for both their business and customers, recommending appropriate productsCollaborate with the Bespoke Pricing Team to ensure brokers tendering and pricing requirements are met in line with agreed SLA'sStay informed about regulatory developments and market conditions keeping brokers updated on key industry changesParticipate in various sales related projects to help grow and develop the businessSeek opportunities for professional development, ensuring you have the tools to effectively support and guide brokersRequirementsSales and/or account management experience highly desirable Strong communication skills to build lasting relationships with internal and external stakeholders while maintaining professionalism Have a consultative, solution-orientated sales approachAbility to create and present corporate price comparisons, offering informed recommendations to brokersAn inquisitive mindset and desire to continually learn new areas of the industryHighly organised and efficient in managing workloads, deadlines and shifting prioritiesResults driven, with a focus on achieving targets, maximising opportunities and striving for positive outcomesProficiency in Microsoft Office (particularly Excel) and experience with in-house database systems Previous experience in the utilities industry an advantage but not essential Other information Online Direct offer a range of benefits*, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown:Competitive Salary + BonusCareer Development & Ongoing Training25 days annual leave, in addition to bank holidays increasing with length of service with the option to purchase additional daysSick PayVolunteering dayEnhanced Maternity & Paternity Employee Reward SchemesTeam Incentive DaysDeath In Service (DIS)Health Cash PlanEmployee Assistance Program (EAP)Early Friday Finish Cycle to Work Scheme *subject to length of service