Azure Cloud support - L3

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role + Are you confident in managing complex incidents and ensuring high-quality support in fast-paced environments? + Do you enjoy solving advanced Azure issues, working with global teams, and growing into an architect or leadership role? + Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation? Practical Information: Location: Bucharest, Romania | Reports to: Lead Expert Managed Operations | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Romania | Language Requirements: fluent/professional Romanian and English, written and verbal We are looking for an experienced Azure Cloud Support - L3 to join our global Azure Support Team and handle complex, high-impact incidents across customer environments. In this role, you will act as a senior escalation point, ensuring incidents are resolved within SLA while maintaining high service quality. You will troubleshoot advanced Azure issues, collaborate with global teams, and deliver clear communication during critical situations. You will also contribute to reducing dependency on Microsoft support, proactively improving service stability, and shar ing knowledge by mentoring junior engineers. Key Responsibilities: + Act as the L3 escalation point for complex Azure incidents, ensuring fast resolution and SLA adherence in high-impact environment + Troubleshoot advanced issues across Azure infrastructure, networking, AKS/Kubernetes, FortiGate /NVA, and AVD + Perform root cause analysis and implement long-term fixes to reduce recurring incidents and dependency on Microsoft support + Support evolving customer environments, including SISS, CSP, and EA → CSP transitions, addressing increasing architectural complexity + Manage and optimize Azure services such as Log Analytics, Monitoring, Backup, Site Recovery, VMs, and networking + Collaborate with customers and internal teams, driving communication during critical incidents and contributing to knowledge sharing What we need to see from you + E xtensive experience with Microsoft Azure, Azure Functions, App Services + Strong knowledge of Azure Infra: Monitoring, Backup, Site Recovery + Experience with VMs, Networking, and AVD + Expertise in Azure Networking, AKS/Kubernetes, FortiGate /NVA + Experience in complex environments (CSP/EA/SISS) is a plus + Strong troubleshooting skills with L3-level ownership + Soli d communication skills combined with a flexible mindset, with the ability to adapt and thrive in dynamic, fast-changing environments What’s on offer: Our company benefits vary based on your location, but always include: + Global company culture: We defined our 6 core values through our company culture ( https://www.softwareone.com/en/our-story/our-values ) + A mentor who supports your successful start and is at your side with advice and action + President’s Club: Recognition awarded by leadership and your peers + Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationships + Lifelong education: A variety of training and development opportunities + Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future Job Function Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.