Nature and aim of the position
The telesales position is a field sales role responsible for achieving the assigned sales targets through the management and development of the allocated customer portfolio, as well as the acquisition of new clients within specific business areas.
Main duties and responsibilities
- Manage the assigned portfolio, ensuring that all customer interactions are fully documented in the CRM.
- Conduct proactive prospecting activities through outbound calls, emails, and digital channels to generate new business opportunities.
- Achieve Net Turnover and any other sales targets, taking corrective actions when results materially deviate from expectations.
- Define and implement merchant contract conditions (in line with the provided guidelines) and ensure the fulfilment of account‐specific contractual obligations.
- Support merchants in understanding the product and, where necessary, enhance their knowledge to drive business performance.
- Identify cross‐selling and up‐selling opportunities within the existing portfolio, in alignment with sales strategies.
- Analyse, present, discuss, and act upon Business Statistics data.
- Control the receivable to minimise bad debts exposure
- Ensure proper monitoring of all activities performed and prepare action plans for corrective measures when needed to support customer service and sales.
Key competencies
- Excellent communication skills.
- Ability to generate new business opportunities through structured prospecting and outbound initiatives.
- Strong customer relationship and management capabilities.
- Self‐driven, customer‐focused, and strongly results‐oriented.
- Problem‐solving attitude.
- Fluent in English;