Grundlæggende
Technical Account Manager
Opslået: 01.06.2026
Afslutningsdato: 16.07.2026
Jobreference: 374424537861088870433711
Jobinformation
Beliggenhed
monza-brianza, lombardia, Italy
Selskab
JR Italy
Klient / Arbejdsgiver
ESET LLC
Jobreference
374424537861088870433711
Listetype
Grundlæggende
EU-arbejdstilladelse kræves
Nej
Opslået
01.06.2026
Afslutningsdato
16.07.2026
Jobbeskrivelse
SummaryTechnical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's descriptionMAIN RESPONSIBILITIESManage a portfolio of selected customer, guide customers through onboarding and provide expert advisory services.Present the service to customers and ensure that their expectations align with the service's scope.Drive product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.Complete initial assesment forms with customers.Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.Organize and lead periodical call with customers.Proactively inform customers about new releases, EOL updates, and other relevant out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.REQUIREMENTSEducation:Bachelor or Master Degree (completed IT-related education or equivalent qualification)Experience:3-4 years of work experienceKnowledge:Theoretical and practical knowledge in the IT environmentUnderstanding of operating systems (Windows, macOS, Linux), network architecture and application softwareHigh analytical skills and structured way of workingLanguage:English B2, Italian nativeCommunication:Very good verbal and written communicationPrimary locationMilanAdditional locationsTime typeFull time
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Færdigheder
Account Sales Strategies
ACT CRM
align efforts towards business development
analyse business plans
analyse consumer buying trends
analyse customer service surveys
analyse external factors of companies
analyse internal factors of companies
analyse supply chain strategies
analyse work-related written reports
brand marketing techniques
carry out sales analysis
Client Negotiation
collaborate in the development of marketing strategies
communicate with customers
Communication
consumer goods industry
content marketing strategy
coordinate marketing plan actions
Corporate Social Responsibility
create annual marketing budget
customer segmentation
define geographic sales areas
define measurable marketing objectives
develop professional network
estimate profitability
evaluate marketing content
forecast sales over periods of time
identify potential markets for companies
impart business plans to collaborators
implement sales strategies
integrate headquarter's guidelines into local operations
integrate marketing strategies with the global strategy
integrate strategic foundation in daily performance
International Business
investigate customer complaints of food products
liaise with managers
make strategic business decisions
manage accounts
Manage Budgets
manage distribution channels
manage profitability
manage staff
Market Pricing
Market Research
Marketing Mix
motivate employees
perform market research
plan marketing campaigns
plan marketing strategy
prepare visual data
present arguments persuasively
pricing strategies
produce sales reports
Public Relations
recruit personnel
sales argumentation
sales department processes
sales strategies
set sales goals
Statistics
study sales levels of products
supervise sales activities
teach marketing principles
track key performance indicators
write work-related reports