Grundlæggende

Technical Account Manager

monza-brianza, lombardia, Italy Selskab: JR Italy Klient / Arbejdsgiver: ESET LLC
Opslået: 01.06.2026
Afslutningsdato: 16.07.2026
Jobreference: 374424537861088870433711

Jobinformation

Beliggenhed
monza-brianza, lombardia, Italy
Selskab
JR Italy
Klient / Arbejdsgiver
ESET LLC
Jobreference
374424537861088870433711
Listetype
Grundlæggende
EU-arbejdstilladelse kræves
Nej
Opslået
01.06.2026
Afslutningsdato
16.07.2026

Jobbeskrivelse

SummaryTechnical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's descriptionMAIN RESPONSIBILITIESManage a portfolio of selected customer, guide customers through onboarding and provide expert advisory services.Present the service to customers and ensure that their expectations align with the service's scope.Drive product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.Complete initial assesment forms with customers.Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.Organize and lead periodical call with customers.Proactively inform customers about new releases, EOL updates, and other relevant out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.REQUIREMENTSEducation:Bachelor or Master Degree (completed IT-related education or equivalent qualification)Experience:3-4 years of work experienceKnowledge:Theoretical and practical knowledge in the IT environmentUnderstanding of operating systems (Windows, macOS, Linux), network architecture and application softwareHigh analytical skills and structured way of workingLanguage:English B2, Italian nativeCommunication:Very good verbal and written communicationPrimary locationMilanAdditional locationsTime typeFull time #J-18808-Ljbffr

Færdigheder

Account Sales Strategies ACT CRM align efforts towards business development analyse business plans analyse consumer buying trends analyse customer service surveys analyse external factors of companies analyse internal factors of companies analyse supply chain strategies analyse work-related written reports brand marketing techniques carry out sales analysis Client Negotiation collaborate in the development of marketing strategies communicate with customers Communication consumer goods industry content marketing strategy coordinate marketing plan actions Corporate Social Responsibility create annual marketing budget customer segmentation define geographic sales areas define measurable marketing objectives develop professional network estimate profitability evaluate marketing content forecast sales over periods of time identify potential markets for companies impart business plans to collaborators implement sales strategies integrate headquarter's guidelines into local operations integrate marketing strategies with the global strategy integrate strategic foundation in daily performance International Business investigate customer complaints of food products liaise with managers make strategic business decisions manage accounts Manage Budgets manage distribution channels manage profitability manage staff Market Pricing Market Research Marketing Mix motivate employees perform market research plan marketing campaigns plan marketing strategy prepare visual data present arguments persuasively pricing strategies produce sales reports Public Relations recruit personnel sales argumentation sales department processes sales strategies set sales goals Statistics study sales levels of products supervise sales activities teach marketing principles track key performance indicators write work-related reports

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