Restaurant & Outlets Manager

Westport Estate are hiring for a Restaurant & Outlets ManagerThe Restaurant & Food Outlet Manager is responsible for the successful operation of Gracys Restaurant, Cafe, and Food Trucks at Westport Estate. This role leads a seasonal hospitality team, delivers high-quality guest experiences, and drives revenue growth particularly through events, functions, and peak seasonal trade. A key focus of the role is the development and delivery of structured annual training programs to ensure staff are well-prepared for seasonal demand, aligned with brand standards, and capable of delivering consistent service across all food outlets. Principle Responsibilities: Operations & Leadership Oversee daily operations of Gracys Restaurant, Cafe, and Food Trucks Ensure exceptional customer service and consistent brand standards across all outlets Manage seasonal fluctuations in trade with effective staffing and rostering Maintain compliance with food safety, WHS, and licensing requirements Monitor stock control, ordering, and supplier relationships Staff Training & Development In partnership with Learning & Development Manager: Design, implement, and review annual staff training plans aligned with seasonal business needs Lead onboarding and pre-season training for new and returning staff Train and coach supervisors and senior staff to support service standards Ensure cross-training of staff across restaurant, cafe, and food truck operations Foster a positive, professional, and team-focused workplace culture Financial & Commercial Performance Manage labour and food costs to meet budget targets Monitor sales performance and identify opportunities to increase revenue Work closely with management to forecast seasonal demand and plan resources Analyse performance data and implement improvements Events & Revenue Growth Develop and execute strategies to increase revenue through events, functions, and estate experiences Plan and deliver food and beverage operations for estate events, weddings, and special functions Collaborate with marketing and estate teams to create attractive event offerings Identify new event concepts and seasonal promotions to drive visitation Customer Experience & Brand Deliver a welcoming and memorable experience aligned with the Westport Estate brand Handle customer feedback professionally and proactively Ensure presentation standards of venues, menus, and service remain high This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing. Required Qualifications Minimum 3-5 years' experience in hospitality management (multi-outlet experience preferred) Familiarity with POS systems, rosters/scheduling software, and basic financial reporting including cash handling and reconciliations. Demonstrated experience managing seasonal hospitality teams Proven success in event-based revenue growth Experience in training, mentoring, and developing hospitality staff Responsible Service of Alcohol and Food Safety certification Highly organised with strong planning and time-management skills Commercially minded with a focus on revenue growth and cost control Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.