🚀 We are still looking for the very Top Talent…and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
🔎 What we look for?
We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform.
100% Remote.
The role may require on-site attendance at the Madrid offices approximately 1 per month.
💡 Responsibilities
- Develop and maintain customer experience flows in Genesys Cloud Architect.
- Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.
- Implement routing logic, automation, and configurations for voice and digital channels.
- Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
- Troubleshoot issues, optimize performance, and ensure platform stability.
- Participate in testing, documentation, and deployment activities following development best practices.
- Support continuous improvement of the contact center platform and related processes.
- Takeover of periodical on-call duty (7x24) usually 1 per month.
Requirements & Qualification
- 3-7+ years in contact-center/telephony development or systems engineering
- At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
- Experience with Servicenow, Jira and Confluence
- English B2+/C1
Nice to have / Preferred:
- Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect).
- Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics.
- Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups).
- Experience with event-based integrations (EventBridge or similar).
- Exposure to CRM systems (MS Dynamics).
- Genesys Cloud or cloud provider certifications (AWS).
- Experience with REST APIs, webhooks, JSON, OAuth2 and JWT.
💰 What can we offer?
✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
🎓 Free access to several training platforms
🚀 Professional stability and career plans
🚶 UST also, compensates referrals from which you could benefit when you refer professionals.
🔗 The option to pick between 12 or 14 payments along the year.
🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
🎁 UST Club Platform discounts and gym Access discounts
📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.