Dutch -Speaking Customer Support Experts

Job Opportunity: Dutch-Speaking Customer Service Representative Customer Delight Project Location: Lisbon, Portugal ️ Languages Required: Dutch (native/fluent) and English (B2 level or higher) Employment Type: Full-time, Fixed-Term Contract About the Role Are you passionate about digital communication, customer satisfaction, and innovation? We are seeking motivated Dutch-speaking Customer Service Representatives to join a dynamic team supporting the Customer Delight project. You will work with small and medium-sized businesses (SMBs), helping them optimize their digital presence and advertising strategies through high-quality customer support. Key Responsibilities Deliver outstanding customer support via phone, email, and chat Assist SMB clients with their online advertising tools and account management Offer pre- and post-sales guidance on self-service platforms Analyze recurring client issues and provide feedback to relevant teams Work cross-functionally to resolve complex problems and ensure customer satisfaction Training & Onboarding Comprehensive training program (3 weeks, full-time) Product knowledge, systems training, and customer interaction coaching Hands-on, on-the-job learning and team integration Requirements Fluency in Dutch (spoken and written) Good command of English (B2 level or higher) Strong communication and problem-solving skills Tech-savvy with the ability to adapt to digital tools EU citizenship or a valid Portuguese residence permit is mandatory Customer-oriented, collaborative, and proactive mindset Work Conditions 40 hours per week (full-time), rotating shifts including weekends Work schedule communicated in advance Based on-site in Lisbon, Portugal Portuguese employment contract (fixed-term, renewable with potential for long-term employment) Public holiday compensation in accordance with Portuguese labor law ️ Relocation Support Available (For eligible international candidates) Administrative assistance with arrival and documentation Airport pickup and help settling in Access to accommodation in shared apartments Additional cultural integration activities such as language lessons, sports, and workshops Ready to Apply? If you're looking to be part of a fast-paced, international environment and support one of the worlds most recognized digital brands, wed love to hear from you. Apply today and take the next step in your career journey!